Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > Diagnostic & Analysis System > MaxiSys > reset/backup deleted everything!
reset/backup deleted everything!

3647 Views 12 Replies Latest reply: 2015-12-31 06:26:05


  •   Level 2   
    (25) points
    spitfire980
    2015-12-28 14:19:53
     hi guys

    i bought my maxisys pro of ebay, it worked fine but then i decided to backup/reset and now it deleted all my cars

    anyway i can restore it or download it again?

    thanks

  •   Level 3   
    (67) points
    Mdtaylor

    2015-12-29 02:24:14 (Reply to:spitfire980)

     I did the same thing with mine. Lost all maxisys files contact the actual support department through email. They may be able to walk you through getting your cars back. 

  •   Level 9   
    (3413) points
    Support02

    2015-12-29 03:16:46 (Reply to:spitfire980)

    Please provide us your serial No., if your device is still within the updating period, you can go to Maxisys->Update to download all the software again.

    If you missed Maxisys app, please contact support@autel.com. 

  •   Level 2   
    (25) points
    spitfire980
    2015-12-29 07:06:31 (Reply to:Mdtaylor)
     Even though im not the original owner of the device and it is registered to somebody else?

  •   Level 2   
    (25) points
    spitfire980
    2015-12-29 07:08:32 (Reply to:Support02)
     Serial number: V09G40101616

    The device is registered to the original user, is there anyway i can download the firmware again or re-register the device to my account?

  •   Level 9   
    (3413) points
    Support02

    2015-12-29 09:30:27 (Reply to:spitfire980)

    The unit has been expired on 2015-06-13. You can go to our website http://pro.auteltech.com/ to register your account and then we can transfer to your own account.

  •   Level 2   
    (25) points
    spitfire980
    2015-12-29 11:20:26 (Reply to:Support02)
     I have already registered, whats the next step?

  •   Level 10   
    (7578) points
    witsend

    2015-12-29 21:04:31 (Reply to:spitfire980)

     Probably something that you don't want to hear that will cost Much o Diner o

  •   Level 2   
    (25) points
    spitfire980
    2015-12-30 05:50:30 (Reply to:witsend)
     I know but its better than an expensive paper weight

  •   Level 10   
    (10965) points
    Autel Support

    2015-12-30 06:27:50 (Reply to:spitfire980)

    Hi, the S/N has been transferred to your mail ID already. Please check.
    For the update, since the update period of this tool expired already. I am afraid you have to buy new update to restore the software on it. Thanks!
1
  Total2 Pages